Your location must be really great and the food can be spectacular. Then why are sales still not getting up to that mark that you ideally wanted? What is stopping it? Did you think that it could perhaps be a demotivated crew? The human resource management part when running a café is one that is vastly important. If you opened business because you wanted to be your own boss, you will have a lot to learn. Here are some great tips to help make the life of your staff easier and thereby your profits higher.
Be the change that you wish to see
You are in charge of your café because you are the owner. If you want to see a change in your staff and their manner of work, ethics or attitude, you need to be that change and embody it first to begin with. You cannot have faulty practices and preach to your staff on what they can and cannot do, they will not take you seriously. Everything from the moment a customer walks in until the point of sale needs to be handled in a well-mannered way and you can be the best example of that. Come into work with a smile on your face and great attitude and your employees will follow suit. Leave your issues outside the door when you walk in. To gain more information about this advanced point of sale you can take a look at this for the details.
Make dreaded staff meetings fun and interesting
It’s no secret that everybody hates staff meetings. They dread the fact that there will be new rules, more work and no more pay than they already have. Even if you are talking about something as technical as a ideal restaurant POS systems try to make it fun and engaging. Take everything with a great positive attitude and project it on to your employees. They will feel comfortable and at home as well.
There is absolutely nothing wrong with a bit of healthy competition. You can check to see who performs the best on quantitative means and then reward that person. Make it part of the workplace culture and you will see that employee are now more motivated to do their best because they realize that it is getting recognized. Quit being stingy The waiters that work for you take a lot of fire on a daily basis. If the kitchen is not up to speed, they are held accountable. If a customer is in a bad mood, they are the ones who they will vent it out on.no matter what happens they are always on the frontline. The least that you could do is to authorize your staff to give a complaining customer a free drink or a dessert that will calm them down and make the life of your crew member easier.